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City of Millen Utilities

Water / Sewer / Natural Gas
The City of Millen operates a municipally owned water, wastewater, and natural gas utility serving the residents of Millen.

To connect to these services, call City Hall at 478-982-6100.

Questions? E-mail us at

Utility Payments

  • Customers can make utilities payments online at
    Information needed for utility payments include name, account number and address of the utility service.
  • Payments can also be made 24/7 at an unattended dropbox in the drive-thru area of City Hall. This box is checked several times throughout the day, Monday-Friday.

Water / Sewer

The City of Millen’s Water and Wastewater Departments are responsible for the treatment and distribution of drinking water and handle the collection, treatment, and disposal of wastewater (sanitary sewage). The City of Millen owns and operates four wells, three water storage tanks and a wastewater treatment facility along with six lift stations. In addition, the Water and Wastewater Department repairs, replaces, builds and maintains all water and sewer mains throughout the City.

To start, stop, or transfer water service, contact City Hall at 478-982-6100 between 8 a.m. and 5 p.m., Monday-Friday. To establish new service, visit the office at 919 College Ave. to complete an application and pay a deposit. A valid picture ID is required.

Customers stopping their service may do so by telephone or by visiting the office in person. Deposits will be applied to the balance of your final bill. It is also important that you give us a forwarding address for your final bill and/or possible refund due to you.


If your water service has been suddenly interrupted and you do not know the cause, please call City Hall during normal business hours at 478-982-6100. If you have an after-hours water service emergency, please call 478-982-2750.

When water service has been discontinued for non-payment of a bill, the full amount of the
bill plus a $25.00 reconnection fee and a $35.00 after-hours fee must be paid before service
is reinstated.

Customers should contact City Hall at 478-982-6100 to report water leaks, main breaks, water quality problems or sewer related problems.

Please DO NOT pay returned checks or returned check fees on

City of Millen 2023 Water Quality Report 


Natural Gas

The City of Millen Natural Gas Department provides natural gas to more than 526 customers through a network of underground distribution lines. Main gas lines, typically 2 inches in diameter, branch into household service lines that are typically ½ inch to ¾ inch in diameter and buried 12 to 18 inches below the surface.

To start, stop, or transfer service, contact City Hall at 478-982-6100 between 8 a.m. and 5 p.m., Monday-Friday. To establish new service, visit the office at 919 College Ave. to complete an application and pay a deposit. A valid picture ID is required. CLICK HERE for rebates and financing natural gas appliances through the City of Millen.

When it comes to energy for your home, you have a choice!                   Did you know? Most natural gas water heaters and stoves work 
Consider the best energy mix that's environmentally                               even when the power is out. And, you never have to worry about
responsible AND saves you money!                                                              running out or refilling a tank.

  • The City of Millen offers On-Bill financing at 0% interest for a new gas appliance purchase & installation up to $7,500.00. (Subject to approval)
  • The City of Millen offers up to $400 rebate on the purchase & installation of a new gas appliance.

Do you smell gas?

Natural gas is a colorless, odorless gas; however, a chemical that smells like rotten eggs is added to help detect a possible leak. Signs of a gas leak include: seeing bubbling water, hearing a hissing or blowing sound from a pipeline or appliance, dead or discolored vegetation in an otherwise green area, dirt or dust blowing from the ground, or the smell of rotten eggs.

If you smell gas or think you might be smelling gas:

  • Leave the area immediately.
  • Call your local gas provider at 478-982-6100 or 478-982-2750 from a neighboring home
    or business.
  • Never turn on or off switches or use a flashlight or phone in the presence of a gas smell,
    because an electric spark could ignite the gas and cause an explosion.

Call 8-1-1 before you dig!

Any time you dig or move earth in any way, you are required to “Call Before You Dig” 48 hours before beginning any digging. When you call Georgia 8-1-1, they will contact utility owners who will locate utility lines on your property so you can safely dig and prevent a potentially hazardous condition. Failure to use the 8-1-1 system is a known cause of pipeline accidents. Calling before you dig can prevent a costly or even deadly mistake.